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ASTROVE Return to ASTROVE

ASTROVE / SERVICE ARCHIVE 02

RETURNS, REFUNDS
& CANCELLATIONS

ASTROVE sells food. Once a food product has been delivered, it cannot be placed back into saleable inventory.

For that reason, we do not accept change-of-mind returns or exchanges.

This does not affect remedies available where goods are damaged, defective, deficient, incorrect, missing or not as described, or any rights available under applicable consumer law.

Effective

01CHANGE OF MIND

We do not accept returns or exchanges because you changed your mind, no longer want the product, dislike a flavour, or ordered the wrong item.

Opened or delivered food cannot be returned to ordinary saleable inventory.

02WHAT WE WILL REVIEW

We will review claims involving:

  • visible transit damage
  • product damaged on arrival
  • incorrect product supplied
  • missing item
  • genuine product defect or deficiency
  • product materially different from what was ordered or represented

03CLAIM WINDOW

Please contact ASTROVE within 48 hours of recorded delivery for the standard damaged, missing or incorrect-order verification process.

Write to support@astrove.in and provide:

  • order number
  • name
  • description of the issue
  • supporting evidence

04TRANSIT-DAMAGE EVIDENCE

For visible damage-on-arrival claims, please record one continuous unboxing video beginning with the sealed shipping package and clearly showing the shipping label, opening of the package and the damage identified.

The video is required for our standard transit-damage verification process.

Nothing in this evidence process limits rights available to you under applicable consumer law.

05OTHER EVIDENCE

For incorrect, missing or other product issues, we may request clear photographs, packaging details or other reasonable information needed to review the claim.

Please keep the product and packaging until we have responded where reasonably possible.

06RESOLUTION

After a claim is verified, ASTROVE may provide a replacement or refund, as appropriate to the circumstances and product availability.

We will not ordinarily ask you to return an opened food product unless we specifically instruct you to do so.

Approved refunds will be initiated to the original payment method or another lawful agreed method, subject to normal payment-provider processing timelines.

07CANCELLATIONS

If you need to cancel an order, contact us as soon as possible.

Where the order has not yet entered dispatch, we will make reasonable efforts to cancel it.

Once an order has entered the carrier network, cancellation may no longer be possible.

ASTROVE does not charge a separate cancellation fee.

Any refund due on an accepted cancellation will be processed using the applicable payment method.

08YOUR RIGHTS

This policy is intended to explain ASTROVE’s ordinary returns and resolution process. It does not exclude or limit rights that cannot lawfully be excluded under applicable consumer law.

Questions about a claim: support@astrove.in · +91 79806 27327