SHIPPING & DELIVERY

01ORDER CONFIRMATION

Once an order is placed, you will receive an order confirmation using the contact details provided at checkout.

We prepare confirmed orders for dispatch as quickly as practical. Dispatch timing may vary with order volume, public holidays, courier availability and delivery location.

Where a specific dispatch or delivery estimate is shown during checkout or in your order confirmation, that estimate applies to that order.

02SHIPPING CHARGES

Any shipping charge applicable to your order will be shown before you confirm the purchase.

We will not add an undisclosed delivery charge after the order has been placed.

03DELIVERY

Delivery availability and timing depend on the destination postcode and the carrier serving that location.

Delivery dates are estimates unless we expressly state otherwise.

Courier delays, weather, public holidays, local restrictions and other events outside our reasonable control can affect delivery timing.

04TRACKING

Where tracking is provided by the carrier, tracking information will be shared after dispatch.

Tracking updates are generated by the delivery partner and may not always appear immediately.

05ADDRESS CHANGES

If you notice an address error, contact support@astrove.in as soon as possible.

We can only change an address where the order has not already entered the carrier network.

06UNSERVICEABLE OR LOST SHIPMENTS

If we cannot fulfil an order because the delivery location is not serviceable, we will contact you and arrange an appropriate refund of any payment already collected.

If a shipment is confirmed lost in transit, we may offer a replacement or refund, as appropriate.

07DAMAGE IN TRANSIT

If your order arrives visibly damaged, do not discard the shipping packaging or product.

Please follow the evidence process described in our Returns, Refunds & Cancellations policy.

08NEED HELP?

support@astrove.in
+91 79806 27327

Full house record and enquiry routes are on the Contact page.